Return and Refund Policy

Last updated: Sept 23, 2025.

Thank you for shopping at TRZI.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TRZI , DOHA - QATAR.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to TRZI, accessible from www.trziofficial.com.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

The deadline for cancelling an Order is 7 days from the date you issued the order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: customercare@trziofficial.com

By phone number: 66777595

Returns & Exchanges

Our goal is for you to be completely satisfied with your purchase. Items can be returned or exchanged only if they are defective or damaged. This applies to purchases made online and in our physical store.

To be eligible:

Items must be in their original condition: unused, unworn, unwashed, and unaltered.
Original packaging, price tags, and invoices must be included.
Returns must be initiated within 7 days of receiving your order or purchase.

Please note:

Limited edition, discounted, or collaboration items are final sale and cannot be returned or exchanged.

Items showing signs of wear or damage caused by the customer are not eligible for return.

The following Goods cannot be returned if:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Only regular priced Goods may be refunded. All limited edition, discounted, and previous collaborative items are considered final sales and are not eligible for returns or exchanges.

How to Return or Exchange

Provide your order number and images of the product and defect (if applicable).

Once approved, you can ship or bring the item back to us.

All returns and exchanges are subject to inspection before approval.

You should send the Goods at the following address:

MSHEIREB DOWNTOWN DOHA
ZONE 3 - STREET SIKKAT WADI MSHEIREB 800
DESIGN DISTRICT BLDG. 42 (T05)
3RD FLOOR

Contact our sales representative

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

Refunds are only available if we are unable to replace or repair a defective item. Refunds will be processed within 14 working days of receiving the returned item and credited to the original payment method.

Alteration

We offer one free alteration per order, valid for up to 14 days from the purchase date. Free return shipping for alterations is included. Contact us to schedule your alteration appointment. For alteration inquiries, please reach out to us at info@trziofficial.com or call +97466777595.

Order Cancellation

Orders cannot be canceled once placed, either online or in-store.

Exchange

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: customercare@trziofficial.com